We were in a great location. Felt safe walking to a few locations around town, city center, union station. Paid more than I would have liked to park my SUV in front of the hotel, 60$ per night, and the parking garage had a 5'10 height limit. My friends had a great bathroom with a tub, while I got stuck with a small walk-in shower. And my toilet was almost touching the wall. Very cramped space for pooping. Also, the staff was very helpful for a few issues that popped up. But they couldn't move that wall.
The decor is modern and chic. Parking is expensive, so be prepared to use public transportation if possible. This is a favorite for overall location, for tourists, meetings and events.
This was the first time ever at any hotel that I was followed and approached coming out of a restroom by security. They informed me that I could not take pictures without the permission of the hotel. I found that interesting because others were, but they did not look like me. Customer service… I will leave that with a question mark.
Yes, the hotel is 3 blocks from Union Station metro stop, but 1 maybe 2 blocks from a large homeless shelter. When I called for directions I was told to be careful and aware of being approached by the homeless. With that being said, walking around at night could be a safety issue. So, stay close to the hotel and just walk to designated areas.
I really had bad experience with this hotel. My expectations about the brand was not met. Arrived at 9pm and i was told that they needed to put Beds for me in the room that I had to wait. I ask them to show me the room first. The room was mess with no bed and plenty of furniture like so many tables and chairs. Then they took me to another room that was smelling bad. I realize there was vomit in the pillow and bedsheets were soiled. I called them and they moved me to another room slighter better but I saw a moving insect in the pillow. I was terrified and it was going to midnight I just slept with my clothes and checked out early in the morning. I still don’t know if it is a sign of deterioration that just begun or something that occurred one night- whatever the case, it is awful and I hope the management will read this message and fix this mess.
The hotel is in walking distance from Union Station. Room was comfortable, bathroom needed extra roll of tissue in which I stopped by the front desk and asked for the housekeeper to place one in my room. I returned later that night and STILL no toilet tissue in the room. The lobby bar is the only thing open until 11-1130 with overpriced drinks at $12. The kitchen area closes at 10 so you'll have to venture outside the hotel to find late night grub. Most restaurants in the area closes at 11. I received a coupon for the breakfast buffet since I was staying at the hotel. Buffet was great. I saw that there were people who came to the hotel to have breakfast and they had to pay for it.
Great hotel. Went there for my birthday. The room was nice and clean, nice views. The only downside was the hotel gym and look were closed but other than that, great stay. Recommended.
Hyatt Regency Washington On Capitol Hill is a US Lodging based in Washington, District Of Columbia. Hyatt Regency Washington On Capitol Hill is located at 400 New Jersey Ave NW, Washington, DC 20001, USA.
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