Very clean and tidy. Excellent customer service and well secured.
Well put together!!! Comfortable and cozy bed... Clean room and bathroom.. Very welcoming personality from all works... Also delicious food and coffee... I will be coming back from NYC...
The day manager tried to extort us for $100 cash for an unsubstantiated smoking charge. Needless to say, we didn't stay there. However, we were only refunded $100 of our $328 bill. This is a sketchy location with security officers on site and even sketchier guests.
We have be booking with this hotel for the past 3 years as a school group. This year I called more times than I can count to reserve our rooms. I left numerous voicemails when connected to a group sales number. Eventually, the voice mail box was full every time I called, and I would then call back and left numerous messages with the front desk. NO ONE EVER returned my calls. Yesterday, I called once again and, before I can even finish my sentence, I was cut off by the woman working at the desk who abruptly and rudely informed me the hotel was full during the dates we are coming. There was no apology over the way I had been treated or how poorly my situation had been handled. She clearly didn't care one bit. I asked if I could speak to someone about my experience over the past month and half. She just repeated they were booked. She did this 3 more times before I had to just hang up. The hotel itself is a nice hotel, but the customer service I have experienced over the past 3 years, especially this year, has been nothing but disrespectful and frustrating. I guess when your hotel is booked you can just be rude to people. We will never book with this hotel again!
This was a horrible place to stay. Marijuana smell entire hotel, unsafe environment. No amenities. Noisy, overcharged and had to pay for parking and then sign posted not responsible for vehicle safety. 4.5 rating is incorrect. Not kid safe at all. Staff not acommondating.
Holiday Inn Express Suites Washington Dc Northeast is a US Lodging based in Washington, District Of Columbia. Holiday Inn Express Suites Washington Dc Northeast is located at 1917 Bladensburg Rd NE, Washington, DC 20002, USA.
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