Ask for Charles. He will definitely make sure your bike is taken cared of.
I’m done with it. A mistake from the beginning. I will never shop here again.
I always gave them the benefit of the doubt but the icing on the cake was when I went in for my “free one year tuneup” recently as advertised when they sold me the bike. Well it turns out I was a few months past my anniversary so it was no longer free. Disregard the fact that I came in several months prior to my purchase anniversary and was persuaded by management not to get it done at that time and to wait.
The mechanic who assisted me was AMAZING! And the final price was very reasonable! Thank you for your help and allowing me to cycle through this city!
A good bike selection, variety in parts, kind staff although not too knowledgable (didn't get the feeling that they were bike riders themselves) but they were extremely willing to help.
Got a new bike a little over a year from here. Decided to take a chance and shop local. It ended up being a mistake. The convenience of a down the street bike shop did not outweigh the higher cost, poor customer service, bad workmanship, and broken promises of management. I have dealt with them multiple times over the last year and am just fed up with the constant issues that seem to come up when I take my bike in for service. It started with problems with the bike from the beginning. From the moment I purchased the bike there was a overall lack of communication on when it would be ready to be picked up because they had to order it and build it in house. I had to constantly follow up to get a status update as to when my bike would be ready. Two weeks after picking up the bike I was riding down 14th Street and the pedals fell off. Wow. A week later the kickstand fell off. Followed by the bike rack coming lose. A few weeks after that the breaks started making a horrific squealing noise. They attempted to fix it multiple times but couldn’t and tried to convince me this was a normal thing to have happen. I didn’t buy it and pressed them for a fix and finally he begrudgingly got the brakes replaced under warranty with the manufacture. It was just one thing after the next...
I had a recurring problem with my bike and Charles, the owner, was extremely helpful and let me bring in my bike again (often not charging me). He showed real pride in his work and I will definitely be coming back to support this local business. Also, way less snobby than the other guys up the street.
Rollin Cycles is a US Bicycle Store based in Washington, District Of Columbia. Rollin Cycles is located at 1314 14th St NW Suite A, Washington, DC 20005, USA.
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