Great service. I purchased my bike (Cannondale Badboy) from this shop last year and I couldn't be happier. I took my bike in for a tune up to adjust the brake and shifter cables after riding it hard for 400 miles. It feels like a new bike again, couldn't have don't it better myself. My cable line was frayed at the end and they even fixed that; just goes to show the attention to detail and pride in their work. I commute through Georgetown on M Street everyday so my life depends on my bike braking and shifting properly. Very professional and genuine group of people who work there. I trust them completely to keep my bike running right.
I have been everywhere looking for quality bike service in the D.C./NoVA. Last year, I bought a Colango C60 and have spent considerable time looking for a bike mechanic that I completely trust; one who is easy to work with and also has passion to offer high quality workmanship in a focused way. I found my guy in Tom---he is top notch and really cares about the work he does for you. Garrett is also a great general manager; he'll really go to bat for you with pesky manufacturers. This shop is for those who take care of their bikes and just want to ride all the time they can. They turn things around extremely quickly and they don't try to nickle and dime the small stuff. I really respect these guys, this shop, and you will too!!
Yesterday I went to Bicycle Pro Shop to look for a new road bike and received wonderful attention and advice from Dave. He took his time explaining things to me, set up bikes for me to test ride on the Mount Vernon Trail, and did it all with friendliness, expertise, and humor. I ended up with a Cannondale SuperSix EVO Dura Race. All three guys at the shop -- including Garrett -- couldn't have been nicer. Best customer service I've ever had at a bike store. I will return in a week to pick up my bike and look forward to being a regular there.
Well I am here to tell that employee my friend is not lying, and he is not trying to buy your frame to resell nor to rip off anyone else. He was only trying help out a fellow cycling enthusiast to obtain a frame that was not sold in Canada. If I had another option to purchase this frame I would not have bother my friend or your store.
The staff was super helpful and friendly. I had a part replaced on my bike in under two hours! I would definitely recommend.
Before I asked my friend to call the shop I was reading online reviews on Google and here on FB. Most of the negative reviews are based on customer service they received while in the shop having their bikes worked on. I thought that my inquiry was simple and it does not require any service other than simple payment and shipment or at least a yes/no answer. I did not expect my friend to be treated in a rude or condescending way nor being accused of such fraud. The employee had no right to accuse my friend in a demeaning manner. If you don’t do shipping just say we don’t ship and hang up… Simple.
Instead of a simple and polite "no" the employee had further drew conclusions that my friend wanted to purchase and have them ship it to him just so he can resell it and make a profit. The employee told my friend that if he wanted to buy it then he has to fly there and pick it up.
I live in Canada and was looking to purchase a frame that was only sold in USA. I stumbled upon Bicycle Pro Shop online and it had it in stock. Since I lived in Canada, I had my friend who lived in Seattle give the shop in Georgetown a call and inquire about the frame. All we wanted was to purchase the frame and have it shipped to my friend's home. My friend told me that he was treated with a bit of a condescending attitude.
Bicycle Pro Shop is a US Bicycle Store based in Washington, District Of Columbia. Bicycle Pro Shop is located at 3403 M St NW, Washington, DC 20007, USA.
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