A week and a half goes by and I decide to call in to see if it had arrived. The employee answered and seemed confused as he pulled my name up in the system. He said he would call me back. 20 minutes later he did, and told me that the clerk who I had spoken to in the store had 'messed up' and, while they charged me, they did not actually order the bike.
I had flat tire that they fixed when I walked in. Replaced the inner tube and adjusted the brakes and gears. Couldn't do any better than that.
When I arrived, the sales people were confused and could not find the bike. They repeatedly ignored me to help other people. Finally somebody investigated and called Adams Morgan and realized that they had reserved a MALE bike, large frame, which was too large for a female. Not the same bike at all. I asked if we could find the bike elsewhere, and they checked around and said they could order it. They said it would arrive within 1-2 weeks. This was after me being in the store about an hour.
On the positive side: their goods and services are reasonably priced (for DC). The staff is friendly and attentive to customers' needs. Hence the two stars.
I demanded a refund. I'll buy my bike from some place more competent. Ridiculous. I suggest going to a different place if you're looking for a bike.
Friendly. Competent. Well stocked with quality stuff. A bicyclist's bike store.
Here is my City Bikes story. I went to the Adams Morgan location and found a bike that I really liked. The only problem was that they only had the small frame and I needed the large. The Adams Morgan people called the Capitol Hill Store and they said they had a large frame version of the bike. I traveled from Adams Morgan to Capitol Hill the next day to pick up my bike (I pre-paid to secure the bike).
I did have one particular negative experience. When I had my rear wheel trued at City Bikes after a spoke had broken, I was told that I would have to buy a new wheel when another would break or when I would have any further trouble with the wheel. At first the wheel appeared fine though after 3 mile the spokes had loosened again and the wheel was wobbly once more. I took matters in my own hands, ordered the tools, fixed the problem myself and while doing so found out that the repairman had just not put enough overall tension on the spokes (causing them to get loose). There can be two explanations: either the repairman doesn't know his job or the repairman intentionally messed up my bike so I would come back to buy a new wheel. I judge both to be unacceptable and reasons never to come back to City Bike.
We had a great experience at City Bikes in Tenleytown. A salesperson mistakenly told us we could get a 20 inch bike with training wheels. We later found out that training wheels are not an option for this size of bike. The story could have ended there, but instead, their mechanic custom-made a set of training wheels for the bike at no extra charge. Wonderful service!
This is my experience with City Bikes:
City Bikes Tenleytown is a US Bicycle Store based in Washington, District Of Columbia. City Bikes Tenleytown is located at 4810 Wisconsin Ave NW, Washington, DC 20016, USA.
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