Worst Customer service I have ever received! Trying to get ahold of them because my mother is suppose to leave in two weeks. Nobody has pick up my calls for two weeks now and I have not received her visa either. If she misses her flight we will be filing a lawsuit.
The person that take calls is the worst I have encountered. It seems like they're being forced to work there. SMH Liberia needs something better.
I'm sorry to say but my experience at the Embassy of Liberia was the worst I've had. As a Liberian it is terrible that we can be this unorganized and have such bad customer service. I mailed in a Visa application ( that was my first mistake, don't mail it anything to that embassy) on November 10th and they received it November 13th. The visa process states that it takes 10 working days, it's is now December 4, 2017 and I've yet to receive my passport. I called, emailed and went into the embassy after the 10 workings to to find out how come my passport hasn't been returned to me with the return envelope that I provided. No one could tell me where my passport was and why it had taking so long for me to receive it. I sat in the Embassy of Liberia for 4 hours with no answer as to where my passport was. Finally after waiting they found my passport. The person in charge of the visa process never mailed out my visa . This whole time my visa was sitting on some incompetent individual desk and no one could tell me why it was not mailed at like it was suppose to.
Who ever is in charge needs to be fired. This is a waste of money to have them in the building. They don't work. Never answer the phone or reply to messages. Definitely a third world embassy. Third class service. Disgustingly sad consulate.
The customer service is the worse especially the lady that be answering the phone with attitude and hangs up on people when she doesn't want to transfer you or even trying to figure out why you calling like it's someone's fault she's sitting there. She very rude, their need to do better.
Embassy Of Liberia is a US Embassy based in Washington, District Of Columbia. Embassy Of Liberia is located at 5021 16th St NW, Washington, DC 20011, USA.
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