I made an online order with a "one hour pickup" and got an email confirmation saying that my order was ready. They didn't have the item when I came to pick it up, but they promised to have it the next morning. So far I've spent an hour! on hold trying to figure out whether the order is ready for pickup. The only reason why companies like Staples are still alive is that people expect fast pickups and good service. Everything is a way cheaper on ebay and amazon. So long, Staples. Looks like you will be following the pass of Sears, Circuit City and other retail stores. You suck!
Possibly the worst customer service of any Staples in the DC area. The "buy online, pickup in store" process is a joke. If you truly need something in an hour, it would be better to just go and buy it, or better yet, try somewhere else. I placed an order at 6 pm and by 7:30 pm, I still had not received the pickup notice. So I called and was told that they weren't filling anymore online orders that night because the person who does that had left for the day. Funny, when I placed the order, it didn't say, "ready in an hour except when we don't have enough staff to fill it." But this is not the first or second time I've had a problem with an online pickup order at this location. It comes down to either the store is poorly managed, they don't have enough staff, they don't care, or perhaps a combination of all three.
If I could award less than 1 star, I would! This location provided the worst (customer) service I've EVER encountered in a Staples store. I placed customer in parenthesis... because clearly, the employees here have no regard. I visited this store to pick up an online order today, and reported to the "Online Pickup" area as directed in my confirmation email. An associate at the Check-out register rudely yelled at me to join the regular line because 'you gotta stand in line just like all these other people'. Wait, I'm sorry. I'M wrong for following explicit instructions?!? Her tone was completely unwarranted. I'd simply stood where instructed via email...patiently waiting for an associate to show up. I also noticed she spoke that way to just about everyone else in line... which is just unacceptable. I'll never visit this particular location again. My time and money are best spent where respected.
I a lot of people seem to hate this place however it seemed okay to me
This is the worst staples in the DMV area....awful customer service.
Staples is a US Electronics Store based in Washington, District Of Columbia. Staples is located at 1901 L St NW, Washington, DC 20036, USA.
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