Chris was so helpful and professional. I appreciate how nice and respectful he was. He made sure I understood everything and gave me details of the process. He apologized for the terrible experience I had at the Bethesda store and explained that they are under different management. I can't speak for the rest of the staff, but if you need help, ask for Chris.
Also, STAY AWAY FROM APPLE BETHESDA. They are unprofessional and a disaster of a store.
I was at Apple Georgetown to pickup an iPhone x. The process works really well. I waited about 10 minutes to be served which was ok. One minor comments, staff should explain to customers what they are doing.
Not overly impressed as I got a little attitude from the front-of-house staff. A warm welcome would feel different, for sure. And getting a bit mono-syllabic with me just because I repeat a question for clarifying purposes - I don't need that when about to spend a significant amount of money. My experience with Apple Stores back in California was definitely different. Now living in DC, I hope this is not indicative of Apple staff's general demeanor over here.
Great customer service. iPhone x line ups were long BUT the apple staff made the process fast and updated the lineups on stock levels. Organized top notch
After having the worst experience possible at the Bethesda row store, I made an appointment to see someone at the genius bar. I didn't have to wait long, so I recommend getting an appointment beforehand.
Parking can be challenging but better than if it were on M street. Book ahead if you want the genius bar ... Or be prepared to wait a couple of hours.
Apple Georgetown is a US Electronics Store based in Washington, District Of Columbia. Apple Georgetown is located at 1229 Wisconsin Ave NW, Washington, DC 20007, USA.
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