Worst, rudest and most incompetent service like ever! When I read the reviews I could not believe it until i encountered it myself. To start with the customer service agent wrote a WRONG contract, and without car inspection report! I used to wait for him on the call for like an hour, yes seriously an hour. Then this manager tried to fix it but made it worse by denying the conversation we had where he claimed he will make it up to me, "I don't recall having this conversation" and the day i returned the car, when I had an argument with him, he asked me to exit HIS store! And he terminated my contract. Needless to mention the wait time in the store and how challenging it is to get there through GS navigation. RUN from this place!
I thought people were exaggerating, but is true. Very rude staff and awful service. They didn't have my car and have to wait a long time to get it.
Mr. S. Dinkins and staff have Stellar Customer Service.
Car rental places are awful. This one is worse. Problem after problem with the WORST customer service. Hope you never have to deal with this place.
Rude, reckless, and incompetent. We were so concerned with these reviews that we walked in to the office the day prior to make sure that we would get picked up (as confirmed in our booking) and have a GPS system as we were driving to DC. They did not do pick up but had no intention of letting us know, so we would have simply waited for them to come for God-knows how long. We arrived to collect the car, and were given a GPS unit that did not work, it was locked/not authenticated, when we called to ask for assistance, he simply put me on hold. After 15 minutes, i hung up and called and he deliberately just put me on hold again. I was driving over 4 hours away with no working GPS system which i had paid for! Worst, rudest most despicable service i have ever received anywhere ever.
Hertz Rent A Car is a US Car Rental based in Washington, District Of Columbia. Hertz Rent A Car is located at 707 7th St NW a, Washington, DC 20001, USA.
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