Easy. Pleasant. Good equipment. Very friendly. Was a long-time Enterprise customer until 1 week ago here at Union Station in D.C. Not again. I like these folks.
When I first saw several reviews regarding this branch of Budget rental car on google, I thought it was a joke with all the zero stars. However, I soon realized they weren't, and I became one of those customers who suffered their total lack of professionalism. For one, they have overbooked the car; by the time we arrived the car wasn't available. After waiting 30 minutes in a long line, a manager announced that they were getting back cars slowly, and would offer a compensation if we can "go have a breakfast or something." So we did, and took extra time so that they could prep the car for us. When we arrived, however, the manager was gone, and there was only one gentleman who was at the desk. When we explained the situation, he simply told us that we are not on a "waiting list". I assume they started the list after we left for breakfast, but he only wrote my name on the margin of the page and promised me that I would get the very next car available. Soon later I realized there were several people getting their cars, so I walked up and asked how long I have to wait. He refused to answer. This is when I started recording the conversation after I notified him, about 2.5 hours since we arrived. He seemed certain that we were just cutting in the line, different from what he promised. When I asked him twice more if I could know where on waiting list am I at - so that I can plan my schedule accordingly - he got very annoyed and just wrote my name at the very bottom of the list, telling me I will have to wait for an hour more, and simply left the booth. Thanks to another lady who was next to the gentleman who heard the whole conversation, we were able to get the very next car. The car was a smaller car than I booked for, and dirty, and 3 hours late from the original schedule, but we finally did end up getting away with a vehicle, promising myself never to rent a car from this branch. Oh, and I only got half of the promised refund for breakfast.
I would never book my next car rental with Budget again. On July 11 at 10.30, I went to the budget car rental counter located in Union Station, DC. I waited in the line for about 1 hour and 15 minutes before my turn. There were only 4 customers in front of me. So, the guy took about 15-20 minutes per customer which is unheard of anywhere. I was there in DC for a 1 day trip. Due to this delay, I couldn't see many places which I planned as part of my trip. Due to the delay, 1 customer waiting in the line went to Enterprise counter and received her rental in just couple of minutes. I couldn't do it since I pre-booked my reservation. BAD, BAD and slow customer service. The delay was mainly due to the staff cross-selling other products with car rentals. WORST experience ever......
The staff here is incredibly kind and welcoming! They go above and beyond for their customers and I could not be more thankful for their great customer service!
Michelle, who helped me at the counter at this location was extremely helpful at not only helping me with picking up my rental, but also streamlined the process in which I would be able to drop it off at a location just a few blocks away from my house. I appreciate the quick service and courtesy I received at this location.
Budget Car Rental is a US Car Rental based in Washington, District Of Columbia. Budget Car Rental is located at 50 Massachusetts Ave NE, Washington, DC 20002, USA.
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