I have been going there a lot over the past month because of car troubles. It's right behind L'Enfant Plaza on D st. SW. You can't miss it. The place is always understaffed in my opinion for the amount of customers that come there on the daily basis. The first time I went, it was 11 AM on a
Rented the car through my Amtrak reservation, as an add-on to my train reservation coming from NYC. Who would have thought that a car rental that is connected to Amtrak would not be at the train station??? Once arriving, I would have to take an Uber or taxi to pick up. Crazy! Its not even close. (15-20 minute drive or 40 minute walk.)
Friday there were 2 people working which was not bad and there were 2 people in front of me and it took 30 minutes in line before I was called. When I came to return the car, on a Sunday, around 10 AM there was only 1 person working and they were about 5 people in line. It took me about 45 minutes that time to return the car and finalize everything. One person got very frustrated and just left the key on the counter and left. I could tell that the gentleman that was working there was overwhelmed but he was doing the best he could. He apologized for the wait and gave me a 30% discount on my rental, which was greatly appreciated. The other few times that I have been there, there was always one person working for both Alamo and National. The wait the other times were not as bad, I think it really depends what time of day you go. They accept debit cards at that location but you have to give an additional $200 deposit, and you have to prove that you're a resident of the DMV area, they check the address provided in a system that they have and if it's clear then you are good to go. If it's not, then you have to provide a bill with your address on it. The credit card charge is $100 instead of $200. That amount is on top of your rental price, so if the car is $185 for the week then they will charge you $385 at the time of pick if you use a debit card and upon the return of the vehicle the $200 gets refunded back to the card. I'm content with the location, it's close enough to my house and I haven't had any issues with them besides the wait time. Cars are new and always clean and they always ask you if you are okay with the car, if you are not they will find something that you are happy with.
Great staff. Good customer service . Great pricing for a nice car
Good cars and good prices. However during my last visit they took forever checking me out ( the guy was new or so he say) and nobody checked my vehicle out before I left with it. Was press for time so I left immediately. While walking to the car I heard the assistant manager say the car is full of gas when in actuality it was 3/4 full. Dont think I'll be renting from here again
Budget and Avis are onsite at Union Station Amtrak. Ended up renting from one of them.
Had a wonderful experience at this location in D.C. Dropping off a car I was welcomed by a nice young man who was very professional and extremely helpful. At the office itself all other employees and manager were attentive and made me feel very welcome. Thank you for this nice experience Sunday evening Alamo stuff. I really appreciate that
What is the point of renting at your arrival location? Won't do this again.
Alamo Rent A Car is a US Car Rental based in Washington, District Of Columbia. Alamo Rent A Car is located at 970 D St SW, Washington, DC 20024, USA.
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