It's a real bummer, but it will be very hard to return to Sicilian Pizza any time soon despite their delicious pizza after this experience.
However, this evening I received my pizza incorrectly made with only half the pizza covered in the toppings I had ordered. Given that I ordered a number of toppings at a not inexpensive $2.00/topping, I called Sicilian Pizza, politely explained the situation, and asked to be sent a new one correctly made.
The reason that this place gets one star is because of their consistently awful service. As I said, I've picked up pizza a few times from here. Each time, I've arrived within the timeframe that they quoted to me. Without fail, ever single time, I've had to wait 15 minutes or more to be served. That would be alright if the cashier apologized or made some show of making haste to complete my order. However, every time, the staff was either goofing off, not by the register, or flat out rude to me when I simply asked where my order was. One time, the staff even yelled at me! Is it so wrong to look for my pizza that was supposed to be ready over twenty minutes ago?
Right away, I was treated with an aggressive tone by the employee who picked up the phone who subsequently treated my problem with suspicion, as if I could be lying. When confronted with the fact that I was happy to show/send them my receipt proving the mistake was not on my end, I was essentially told to go fly a kite and told it was Uber's problem and not there's/we don't care.
I won't be returning. The pizza is decent, but I'd rather suffer through Domino's or Papa John's than go to Sicilian Pizza and get treated like I'm a bother.
I live outside of Sicilian Pizza's small delivery zone so I order delivery from them via UberEATS. Their pizza is pretty delicious in a city of terrible pizza, possibly the best in D.C., and I have had no issues with them up until now.
This is our first time ordering pizza from Sicilian Pizzeria. It is so rich in quality and taste. We love the food and the fast service. From now, Sicilian Pizzeria is the only food place where we gonna place the food orders.. Five stars *****..
GREAT Pizza, RUDE Customer Service:
*Pick up is Always recommended very quick
This place does not look like much but they have the most amazing pizza for take out or delivery. Their grilled onions are the best!
Pizza is very important to me. As a New Jersey native, I have been searching for good pizza ever since I came to D.C. for school. I have tried to pick up pizza from Sicilian Pizza a few times over the past few months. The pizza is not "Sicilian" (or square, thick) pizza. It's regular round pizza. That's not the reason I'm giving this place one star, though.
Be highly weary of Sicilian Pizza in general, but especially if your order for delivery via UberEATS.
Having worked more than my fair share of retail, I know how demanding the industry can be on a daily basis. However, I've never been so disrespected in any eating establishment in my half decade in this city. Regardless of whose "problem" it was, either Uber's or Sicilian Pizza's, do not doubt the latter's utter disdain and lack of respect for their customers.
People complain about food but me I prefer hot and ready food fresh out the oven you complain about a store name Do you go to Dominos and get 0-6 pepperoni on your pizza on every size Didn't think So I actually like Sicilian Pizza and they are really improving you guys seems to be impatient and whatever else you hungry people seem to be and you maybe complaining about the food and returning the next day for more I was one of them got my head out my ass and went back cause they are a small business but the actually satisfy me I feel like people speak just to speak Sicilian You Guys PiZZa Is Amazing size don't matter of store delivery could be faster I guess I don't really know I always pick up but still I enjoy it
Sicilian Pizza is a US Meal Delivery based in Washington, District Of Columbia. Sicilian Pizza is located at 1004 Florida Ave NE, Washington, DC 20002, USA.
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