Very impressive because they host local artists to showcase their work in the store. Some of the items they carry are actual one of a kind pieces. Most of the home-decor is going to look and fit better in an apartment than a house. It's a great place to buy a gift too.
Staff was not welcoming at all. Two staff members stood conversing in front of a shelf and did not move when I made it clear I was interested in the items behind them. They completely ignored me. The store itself was fine which is why I rated it with 3 stars but I will not be going back to this location.
My husband and I have been in there twice to look at couches. One was on a weekend, full of crowds. We really didn't expect much services. The other time, we were in there on a Wednesday night where there are more staff than customer. We were in there for 30 minutes and never once greeted by a staff. When I made eye contact with one of the staff, she froze and turn around and WALK AWAY FROM ME. I have never had a staff walk away from me after making eye contact. I have been in the store for at least 30 minutes at this point. My husband and I still haven't been greeted and it wasn't like we were busy body running all over the place. We were sitting on the couches and talking about the design. West Elm, please train your staff!
I am giving this rating for the first 20 minutes of my visit where it was still fun. The last 55 minutes would get a much lower review.
I really like West Elm. They offer a lot of style for the money. Nice contemporary design. Lots of fun and interesting items for your home. You can mix their stuff with much more expensive designer items and it blends in nicely. Their lighting selection is terrific, good quality and a good value. Their Rejuvenation lighting is amazingly high-quality for the price. I'm an interior designer and was able to find a number of pieces at West Elm for my NY apartment. I highly recommend.
This stuff sure looks great in my house!
West Elm is a US Furniture Store based in Washington, District Of Columbia. West Elm is located at 1728 14th St NW, Washington, DC 20009, USA.
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