The closest reminder of the department stores of days gone by...but it is fading more and more each year. The Christmas Department used to be fabulous and is now a mere shadow of what it once was. This store is best for shoes and make-up and perhaps a nicer outfit.
I was surprised to see the customer service was lacking. I came in to exchange an online purchase. After finding nothing to exchange with and no help in doing so I decided to return my item. The first sales associate told me she couldn't help and sent me to a register on the opposite side of the store. The second associate did help after raising her voice at me to find what payment method or card was used for my purchase.
Loved this store for years, since teenager. The one at Annapolis Mall usually has better selection tho. This one is pretty good. And customer service is better than Annap. Mall!
I enjoyed my shopping experience. The Ladies who waited on me in the lingerie and dress depts were extremely helpful and patient. The lady in the dress Dept went the extra step and beyond to process my check. I plan to come back. BTW, the gentleman in the shoe Dept was delightful.
Very pleasant. I was surprised. I hadn't visited this store in many years. My last experience wasn't good because of the treatment of another customer. But today I was desperate to find a dress. I went there and everyone was very helpful with smiles. I will return more often and I found a dress!!!!
Lord Taylor is a US Department Store based in Washington, District Of Columbia. Lord Taylor is located at 5255 Western Avenue Northwest, Washington, DC 20015, USA.
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