Do not buy the Banfield Wellness plan or this hospital, it is a scam. This hospital charges insane rates and then holds you hostage if your try to cancel after supplying terrible customer service....predatory. Also, the plan sold me a pet med that is banned in DC, yet corporate did not know why. "Call corporate...call the hospital...call customer service..." Terrible service, dishonest, DO NOT TRUST.
I have had nothing but good experiences with the staff here for my two little senior dogs. My only complaint is that the wait times tend to be pretty lengthy so don't bother coming early for your appointment because they are always running late. That said they take their time with their patients and don't treat them like a transaction. Every visit is personalized and never rushed and definitely worth the wait.
Originally brought my cat in for an exam and vaccination. It took the vet three times to administer the vaccination correctly instead of spraying vaccination into my cat's fur. But everyone was nice and everything else went fine.
Left my yorkie for dental prophylaxis and when I picked him up his hair was dirty and so hard I can't ever brush it to remove whatever product they use to clean his teeth. Also, he smelled like pee horribly. Seems he was left on a cage and peed on his blankie as they didn't give it to me as it was dirty, expecting me to come back to NE DC to pick up later in the day (unbelieveable, as it I had the time to come back when they decide) and it's been three since I haven't been able to get a hold on anyone. He had diarrhea since (three days) and no one call the next day to check how he was doing or me to be able to talk to someone. It was a holiday but it they provide vet services someone needs to on call for non-emergency situations. VERY DISSAPOINTED. Staff is nice , but that day they hesitate going to the back and letting me know how he was doing after general anesthesia and left him at 8am that day. The response was "he was comfortable resting in the back (with the rest of the dogs!).
Seriously thinking in canceling his health plan and go somewhere else.
The entire experience was ridiculous, the reception staff confused at best, unhelpful at worst. I just easily made a new, conveniently timed appointment at another area clinic and won't bother coming back to Banfield for another try.
Staff is incredibly nice and helpful, the vets are kind and seem to be doing a nice job with our kitty! Very flexible, too--we've been able to drop her off for shots and pick her up later, which is super helpful when you have to schedule around work. Everything is very clean and you really feel like you're in good hands when you're there. We ended up going with one of their pet care plans, too.
Then I tried to schedule another appointment for a different issue. The appointment was scheduled. Then Banfield called back to cancel it, saying their vet wasn't coming in that day. Then the receptionist got caught in a lie, saying they were rescheduling all appointments for the next day, but when I confirmed the appointment would be the same time, the receptionist said, oh wait we can't schedule you for that time, we're not scheduling any appointments for that day. Rescheduled again for today. Put the cat in the carrier, put her in a car, drove there, eventually found a place to park. Got into the clinic within 5 minutes of the scheduled appointment time. Waited a few minutes for someone to come to the desk. Was told I was late for the appointment and they couldn't see me. They were too close to closing and wouldn't have time to do the exam. I calmly tried to talk through everything and get my cat seen. They wouldn't go for it. In the time I spent waiting for, and then arguing with the receptionist, they could have looked at my cat, seen her watery eyes, given me the eye drops we had already discussed on the phone, and I would have been on my way. But clearly they had prematurely swept the rooms for the end of the day and didn't want to redo all that work. They then tried to talk me into rescheduling AGAIN for another time I would have to take off work. When I declined that, they said okay, maybe you can drop the cat off on Sunday and we can see her between appointments. I don't trust that, and it costs extra. No thanks.
Banfield Pet Hospital is a US Veterinary Care based in Washington, District Of Columbia. Banfield Pet Hospital is located at 1212 4th St SE Suite 190, Washington, DC 20003, USA.
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