I Visited this Tenleytown location 11/30 I get a call yesterday and miss call 12/29/2017 and call back I was put on hold and had to hang up I was out country returning to USA and I get call today 12/30 that I was Book for two hours for appointment that I did not schedule the Director of location get on the phone I explain to her situation and still blame me for the error that their employee mistake and they will charge two hours session. I understand that they are in for business but I DIDNT SCHEDULED THAT Appointment they can take the money I Email to cancel my membership.
This place is the worst! I made an appointment several weeks ahead of time for myself and my daughter. A few days later they left a message bumping is from the appointment, because the therapist was no longer available. When I called to reschedule the person in the phone could not have been less interested in finding a solution. We were not able to make an appointment after nearly 10 minutes so now I guess I'm not going to ever have an appointment there! Too bad because the location is convenient for me and I could have become a regular customer. Work on customer service!
The entire staff from greeters to professionals were wonderful and skill. The stretch therapist Briana is amazing and I haven't felt this good in a year. Her artistry was so wonderful that am more flexible after one session and am going back for more. The back facial by Brenda was great also and she was very informational about the other services she renders and their benefits. I am glad they are in my neighborhood.
Went there for a "free" massage... turns out it was not free at all. the guy who sold us the membership gave us a WRONG information. Worse part was he was at the back office but he never came at the front desk to apologize! called the manager to clarify but never called us back. Too bad they have good therapist but customer service is POOR!
My name is Banita and I am a Stretch/Massage Therapist at ME Tenlytown!!! Definitely a great place to work, love the management, and the customers lol even when they mistakenly call me Briana
Massage Envy Tenleytown is a US Spa based in Washington, District Of Columbia. Massage Envy Tenleytown is located at 4926 Wisconsin Avenue NW, Main Level, Washington, DC 20016, USA.
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