I chose this salon because of the reviews. However, I should have considered other salons before choosing this one. The person who was suppose to consult with me wasn't even available, The price to start my locs was 160, my hair is short, There are other places who charge way cheaper. But that was my mistake. A few of my twist strand twists started unraveling after a few days. I had to combine a few in the back because they were so small and unraveling quickly, when I called to, express my concerns about how some of my twists are turning out, the receptionist told me that I will receive a call back, but I never did. I waisted my money. In conclusion. If you are interested in starting locs, I would NOT recommend this place.
Customer Service: After speaking with the manager she took the time to trouble shoot some of the dilemmas that occurred. She explained the mishap and refunded me the cost of the Starter Locs (surprised me). I appreciated the time she took to see if I could come back in to and have an appointment with Rasha. I appreciate one of the loctitionist rushing Wade to finish cutting my hair by constantly reminding him that his other appointment was waiting.
I didnt have a positive experience at this establishment. However I believe if Loc Lov explained to customers up front and was more customer friendly it would benefit them greatly.
1st appointment: Waited 3 weeks to make a consult appointment with Rasha. Based off the reviews she seemed like the best but was hard to book with. Arrived at my consult scheduled at 8am and wasn't seen until 9am. The person who did my consult was a man. He stated that the time on the website was wrong and that Rasha was not able to do my appointment. For those reasons he compensated amount for the consult. I discussed with him what I wanted done thinking he would relay the information to the stylist and barber. Was quote a price for locs and haircut since I wasn’t getting “a whole head of locs” I would pay $85 to start them and not $160. I was told $30 for my haircut and I wouldn’t have to pay extra for the design. Made my $60 down payment and appointment with the receptionist for starter locs with Rasha and haircut with Wade. Would be able to get my hair done for another 3 weeks.
I had a marvelous experience getting my locs maintenanced after several months of missed maintenance. The service was everything!! The staff is personable and concerned about the true health of your hair. Shoutout to Anthony and Chiquita!!! Y'all are amazing!!!
educated artistry thriving with hair care pushed pushed out professionally. rasha is the bomb.
Day before appointment: Rasha calls to tell me she doesn’t start locs and that my loctition has been changed. I have been waiting for almost 2 months to get my hair done and it was last minute I took the day off from work to accommodate for this appointment.
2nd appointment: When I sat in the chair The loctition did not know what I wanted and Doesn’t really know much about the texture of my hair. I have very thick hair but a lot of it was combed out (trying to detangle my ends) after getting my hair washed up stairs. The information that was discussed in the consult was not relayed to the loctition nor the barber. Wade the barber did a great job on my hair cut took the time to cut my hair and fine a design. I got lots of complements on the design he did. My twist came out in three days when I left the shop I had a lot of knotted dead hair at the ends (Loc Lov starts locks with two stranded twist). I was also charged way more than what I was told at my consult.
Loc Love is a house that has been converted into a salon. The waiting room (has tea, water and wifi password) and shampoo station is upstairs. Downstairs is 2 barber stations and the salon in the back The area is in a 2 hour zone street parking. If you don’t want to search for a parking spot or have to move your car every 2 hrs the 90 bus stops in front of the shop. They provide loc service, color, repair dreads, barber service, etc. The shop sells head wraps, oils (for hair and beards) jewelry and other items. Nice unique designed interior, eclectic style and taste. Music plays through out shop but no specific track.
I would recommend this shop to anyone that has already started locs and Definitely would recommend that barber service. They now have to barbers and their work looks good. I noticed that it does take awhile to pay at the end. I don’t know if I would come back again for hair unless it is for barber service or to get it colored. I have read a lot of reviews and seen some of the people who have gotten their hair colored at this shop.
My personal experience
Loc Lov is a US Hair Care Studio based in Washington, District Of Columbia. Loc Lov is located at 402 8th St NE, Washington, DC 20002, USA.
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