Magnolia is a large, professional operation and easy to work with, including for residential customers, though not inexpensive! Geo was my technician. He showed up on time, was very competent and efficient in getting the work done. He is a very pleasant guy and clearly knows what he's doing!
EXTREMELY and UNFAIR HIGH mark-up on parts; Had 2 service people evaluate my furnace; both gave me different diagnostics on what was the problem. For the first guy, I laid out nearly $1000 for servicing and parts to repair furnace. One week later after it was supposedly fixed, the exact same problem occurred again; so a second tech comes out and says multiple other items need to be replaced, all of which were different from the first assessment! Then what did I pay for the first time???? Ultimately, I listened to his suggestion to replace the furnace, and was told I could apply some costs from the servicing towards a new furnace, which probably would have been the best decision. But guess what! My quote from Magnolia for a new furnace and installation was $1200 higher than my next highest quote for furnace replacement. Had they not given me a "discount" it would have been $2200 more! I checked with 4 other local competitors and all of their prices were within a $1000 of one another. Nice service guys and all, but the company should not price gouge like that...especially when it is so easy to see online nowadays what you are paying for.
A year or so ago my daughter, a first time home owner, thought it best to have a professional turn on the gas valve to her boiler for her steam radiatior system and make sure all was functioning ok.Not knowing any local plumber she called Magnolia to come to her DC house. They were professional and prompt. Coming in the door the tech had her sign an agreement letting her know a job like this was $800 plus.....The tech turned the gas valve on, vacuumed under the burners, etc....not counting travel time, the tech was there less than 2 hours. No parts were needed.
I recently scheduled an appointment for a plumber to come to my house during the 4 PM to 6 PM slot. The scheduling was via email with real live human beings, and this was the slot they offered and I accepted. No one ever showed up. No calls or emails from anyone, no nothing. I was just completely stood up. When I sent another email to complain about this and ask what happened, they didn’t even bother to write back. No response, no apology, no nothing. If Magnolia’s goal is to do everything in its power to blow off customers and generate no revenue in order to go out of business ASAP, it’s well on its way to doing so well ahead of schedule.
Carlos was extremely professional, knowledgeable, friendly, and patient with all my questions. He is one of the best technicians I have ever run across (owned homes for 20 years now). Highly recommend.
Magnolia Plumbing Heating Cooling is a US Plumber based in Washington, District Of Columbia. Magnolia Plumbing Heating Cooling is located at 600 Gallatin St NE, Washington, DC 20017, USA.
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