This office started out blissful, and developed into a nightmare. They very well knew my situation from the very beginning, and I am a college student unable to receive a steady income because of my physical disability. I am truly saddened to have had to leave this place, because their skills were great- but only if they were getting your money. It's also a waste I had to take the time out of my day to rewrite this review after having taken it down (in an attempt to reconcile), but their actions have prompted me to put it back up. I have no desire to work with such heartless people, and you shouldn't either.
3. At least give me more notice than on the same morning I had a visit, so that I could get my affairs in order.
After suffering nerve pain and tingling , and seeing many P.T. not to mention Neurologists . I was diagnosed that if I did not have major surgery . That I would suffer bowl/bladder strangulation , paralysis and possible death . Terry Sneed took me in hand . Not believing the evaluation , sent me to Dr Kobrine who did an excellent surgery . Two years with Terry with manual P.T. then physical . I am now happy to report a great recovery . I'm back at the gym daily pushups with a full hour of weights and hiking miles . Not bad recovery for 64!!!
All my attempts to work this out were ignored. Then, I started receiving statements with charges that were incorrect, that did not include payments I knew I had made, and charges for days that I did not even have a visit!! They also laid out their statements in a very confusing fashion, thinking I wouldn't notice all their hidden charges, but I did. I had to send them two letters outlining the corrections that needed to be made, and all I got back was a letter demanding payments the next few months. Oh, let's also mention this letter was sent to the address I specifically requested they stop sending mail to, since I do not readily receive mail from there. Unorganized mess of an office.
What a hidden resource for rehab for PT in the 20016 zip code. These physical therapy offices are well equipped, clean and have 6 patient rooms. Getting on the schedule is a challenge since it's so busy but WF is up the block so parking and groceries before/after makes the weekly trips tolerable. The big plus is expertise and results. After suffering for months, I'm now back at the gym.
I was in the middle of an insurance appeal to get them to pay for my visits, when Terry offered to write me a letter to support my appeal! Great, except it took her a month to do it, despite my many phone calls and reminders that my appeal had an upcoming due date. Well, a month later when I finally got the letter, I also received a phone call from them on a random morning the day I had a visit, telling me they would cancel my visits until I could pay my balance.
Let's rewind a bit. I had been nothing but an established and loyal patient of theirs since 2013. I worked with one of the other PTs and received excellent care. Over the summer, however, I had a hip surgery back home that they recommended I undergo. I came back in September to resume my rehab, but here's the kick that changed everything: my insurance had stopped paying for my PT visits, and I began paying out of pocket. Let's also include the fact that I am a college student and I have drained every last cent of my bank account to medical bills the past few years - mainly Elite PT. I arranged a payment plan with them, and paid a portion of the charges at each visit until I could complete my rehab and pay the remaining balance.
1. This is not what we had initially agreed on with the payment plan.
2. I was appealing for benefits from my insurance- and she only slowed down the process by taking a month to write the letter she offered to write. If you didn't want to do it, why offer in the first place?
So, I had initially written a bad review about this place a few months back, however I took it down and reached out to Terry (the owner) in an attempt to make amends with her. I called several times and spoke to her assistants who always told me she would call back, but I was ignored each time. I will put it out there that these PTs are excellent- and I have not had problems with any of them except Terry.
Terry Sneed Pt Atc Ceas is a US Physiotherapist based in Washington, District Of Columbia. Terry Sneed Pt Atc Ceas is located at 2233 Wisconsin Ave NW #300, Washington, DC 20007, USA.
Please contact with Terry Sneed Pt Atc Ceas using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Terry Sneed Pt Atc Ceas opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Physiotherapist in Washington