Cashier was efficient but barely spoke to me.
Poor service and lack of care for customers. I walked to the store in the rain and saw a coat I really liked but there was a stain on it. I asked if they could take a little bit off the price because of the stain and was advised no that they have a tailor who would try to clean it. I waited for that to be done but the tailor made the stain worst. I still really wanted it and so the associate asked for a manager the manager came over looking annoyed already and when the associate explain there was no more in the store the manager looked as though she was going to give a discount but once she heard there was another in a different store she told me no and to go to the other store and purchase it. I advise her I don't live in the area and don't have a car I travel on a vanpool from Virginia she looked as she could careless and told me she can't do nothing. I was highly disgusted with her service. I have been in management for years as well as retail management and to treat a customer this way was horrible. I am a Nordstrom card holder and love Nordstrom I am in that store at least once a week but because of her service I will not return. To not even offer having it shipped, or held at the other store, or to just give me a 8 dollar discount on a 89 dollar jacket was outrageous. I was also there with a coworker who shops there as much as me who was equally disgusted by the service I received. The associate was helpful but to have a manager of Nordstrom management treat me this way was horrible.
Cashiers are very friendly,good deals available, especially on coats and jackets. Just wish they had more staff on the floor to help
Needed this retail therapy. Kind staff and slot of selections.
Excellent customer service. Tailoring for women, not just men. Outstanding design and quality of materials.
Nordstrom Rack Friendship Center is a US Clothing Store based in Washington, District Of Columbia. Nordstrom Rack Friendship Center is located at 5333 Wisconsin Ave, Washington, DC 20015, USA.
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