Very friendly and helpful staff
Inherent in every brand is a promise. The pillars that hold up Hugo's brand promise are exemplary customer service and well-made, fashionable clothing. My recent experience at the Washington DC CityCenter Hugo Boss shattered that foundation & broke the brands promise. In late June, I purchased items from Hugo & ordered another suit for purchase after transfer. Upon purchase and again the day I came in for tailoring, I was promised the clothes would be ready by July 18 (a very long time in my mind for high-end brand). July 18 came and went without any communication until I called, which put an unnecessary burden on me, the customer who spent 1000s of dollars. When I called the store on July 20, I was told the clothes were ready and when I inquired about the second suit I'd ordered they again put the burden on me to remember which suit I'd chosen weeks ago. At this point, I'm passing on the 2nd suit (too much work for me to figure our Hugo's mishap). Overall, I feel frustrated & let down by the brand.
Excellent service. Expected from a name like Boss but still very refreshing
It is a nice spacious store. Friendly and helpful staff EXCEPT the store manager. The young lady is grumpy, arrogant and has a weird attitude. I think the brand should choose store staff more carefully if they don't want to be discredited like this. AND, if you come in for alterations, know that they have a 3 week turnaround for any basic service including hemming pants. 3 WEEKS, haha can you believe it? In any case, I think shopping online is so much more convenient- hundreds on items on sale on the web site, fast delivery. They accept online returns in the store.
Store itself is new, very clean and is located in a very nice area. I definitely recommend checking it out.
My wife and I visited this store and both of us had a great experience. Here's a Big Thank You to Antoine who helped us! He was incredibly courteous, very knowledgeable about both store selection and style, and was able to make our experience very pleasant. We needed some tailoring done and Antoine and his manager took care of everything and as promised Antoine was able to get us the suit incredibly quickly. Antoine also pleasantly surprised me by adding a bottle of nice cologne to my bag as we were checking out - he totally guessed the scent preferences too as I ended up wearing this cologne daily.
Boss Store is a US Clothing Store based in Washington, District Of Columbia. Boss Store is located at 1054 Palmer Alley NW, Washington, DC 20001, USA.
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