On the bright side, the Problem Resolution Officer was helpful, and the Customer Service Manager was extremely responsive and helpful. I just wish they weren't the exception.
I went in to pick a form for an investigation into who cashed my check. They told me this will take 3-6 months, and this was 2 weeks before I moved out of DC. Of course, the notaries on staff were not in the office that day, so I couldn't even just get it all done there.
They told me they would keep me updated, and what a surprise - not a word from them even though I went out of my way to make sure they had a good contact number after I moved. I have no idea what is happening, but I refuse to let the DC government pocket the money owed to me.
Called..got through, was very knowledgeable and helpful as well as courteous. I was nervous after reading reviews and even said so to male representative--I believe his name was Carrington. I can only assume they have improved since the reviews I read. Yay!!
They took my tax return in April. They took it because they thought I owed them 3,100. I was a military active member in dc and they tried to make me pay on that time. I have been there more than 6 times and they have said everytime that I I would receive the money back once I proved it the first time I was in there. Why does it take them 6 months to fix their mistake. They ruin lives and do not seem to care about the consequences. No one returns my phone calls, and I do not have the time to be going down to this office once a week just to get my 3,100 back. I do not have the time. I cannot believe that people are treated this way. Government is just organized crime.
If they knew that my check had been cashed back in July 2016, why were they stringing me along all this time?!?!
Long version: Back when they had the old online system and I could check the status of my tax refund online, I noticed that the check was noted to have been issued in June 2016 (they had me fill out some paperwork to verify my claim). So I waited patiently for a while, but the check never came. I called Customer Service to see the status. They told me they would check if the check was cashed, and if not, they would send me a stop check order. I received the stop check order and mailed it back immediately. Months later, I still hadn't received anything. I called them back. They said to give it another month. I did. I was getting nervous about the fact that I'm moving soon, so I escalated it to a Problem Resolution Officer. She directed me to Customer Service again, but I couldn't get a hold of them. So she gave me the number of the supervisor. I called him, and then he told me that actually, the check had been cashed (NOT by me) back in July 2016. So then I had to call the treasury to figure out the next steps.
Short version: I am still waiting for my 2015 tax year refund. After months of contact and some paperwork, I only just found out in March that someone fraudulently cashed my check.
They think I owe them taxes, I do not, and I have proof that I do not. I have been reaching out via email and phone for over a month and no one will call me back. I really want to fix this but it seems that no one else does. I can't say that I am surprised at the incompetence that seems to reign supreme at this office.
At,least I am the first one here today security is very nice they say good morning I am still in the lobby it's not open yet just hope and I will get some good service today good luck to me.
Dc Office Of Tax And Revenue is a US Accounting firm based in Washington, District Of Columbia. Dc Office Of Tax And Revenue is located at 1101 4th St SW #270, Washington, DC 20024, USA.
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