Ordering options are either by mobile app, at the drive thru or the walk-up window. They are always busy, but they do a great job getting the orders ready and to the customer. Great menu options - mobile app is easy to use and really eliminates order errors and/or omissions. This location has limited parking and the adjacent streets provide next to no options. I have found the easiest method is ordering via the mobile app, parking a little ways down the street, walking up to the window and usually within 1-2 minutes they call my name to get my orders. Always hot and always delicious.
Mobile app is incredible! Waiting in line is just not necessary. Have always loved Chick-fil-A for the food, the I didn't think anything could top that - I was wrong. Amazing food combined with convenience and accessibility. And an added bonus with the mobile app - as you use it, you earn rewards like free fruit cups, breakfast biscuits, etc. I just cannot fathom why someone would not choose to simplify their fast food experience and earn freebies to boot. Yum.
This is by far the worst location I have ever visited, and does not fit into the Chick Fil A model at all. The staff is rude and the wait times are insane but the final straw came after waiting 25-30 minutes for my food with only 3 other cars ahead of me. Once at the window, an employee named Dymond was extremely rude when I asked about the reason for the wait. Her exact response was "Well, we can only take one car at a time"... she offered no apology for the long wait, just attitude. When I told her I'd to speak to a manager, she told me that she was the manager and closed the sliding glass door and walked away. Despite it being the closest location to us, we will no longer spend money here.
I have to give them a star but this is the second time I've gone there. The wait time is ridiculous, then they charged me for a meal but gave me the wrong sandwich. This place is a waste of time and my money
You know how you're suppose to feel welcomed when entering a fast food establishment? Well, don't expect that experience here. The employees are very rude, they could at least pretend to look interested in what the customer is saying, we're paying for your service. Ordering online for this location doesn't help at all, you will still have to wait for more than 5 minutes for your food to be ready. They didn't even start my order when I ordered online for the first time. Don't go here, the types of people that work here and the people from the community will make anyone with social anxiety feel really uncomfortable.
Chick Fil A is a US Restaurant based in Washington, District Of Columbia. Chick Fil A is located at 1401 Maryland Ave NE, Washington, DC 20002, USA.
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