After pressing zero to reach a staff member, a woman answered the call and greeted me. I said hello and then explained that I had questions on application for admission. She gave no response. I then said hello repeatedly to confirm her presence on the call, but she remained completely silent. Throughout the entire call, I heard a quiet background noise on the call. The background noise was quiet enough not to interfere with or distract from the call, but audible enough to clearly indicate that the call had not been interrupted by a technical difficulty. Given her lack of response, I ended the call.
Since she was not informative and I had additional questions, I asked if there was anyone else who I could speak with. I waited for her to reply, but instead she stayed totally silent. I then asked for her name. She continued to be completely silent. As with my previous call, a quiet background noise reflected that the call was not being interrupted by a technical problem. Since she was refusing to speak any further, I terminated the call. At no point in my calls did I speak angrily or rudely or complain about the manner in which the staff member conducted herself.
Whoever answers the phone from Committee on Admission, she should get FIRED...period!!!
Shortly thereafter in the same afternoon, I called the same phone number again and selected the only option of pressing zero. The woman answered and greeted me again. I greeted her and said that I had questions about application for admission. She indicated that I could proceed with asking her. I asked a question regarding one of the avenues of admission. She gave a terse answer that was not helpful. I then asked another, related question. She replied that she did know the answer.
Given my experience as well as a previous review by another person who called the Committee on Admissions, it appears that the staff member’s behavior is a longstanding problem that has not been adequately addressed.
Seeking admission to the bar is a serious matter. It calls for a high degree professionalism from a contact at a court of appeals who is charged with answering questions on that subject from attorneys, law graduates, and other members of the public. This is especially so when the method of contact is set up in a way that allows a representative to be the only person who callers can speak with.
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The call was answered with an automated message that greeted me and provided basic information relating to the Committee on Admissions, such as the Committee’s web address, location, and hours. The message then advised to press zero during the stated hours for a staff member who would provide assistance. The message did not provide any other options for speaking with someone. Not pressing zero would have caused the automated message to repeat. My call was during the stated hours, and I pressed zero.
On the afternoon of December 13, 2017, I called the phone number of the Committee on Admissions of the D.C. Court of Appeals to ask questions regarding application for admission to the D.C. Bar. I had these questions after having read pertinent provisions of the relevant rule (D.C. Court of Appeals Rule 46) and conducted other research on the topic.
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