Public Service Announcement: Don't buy a Mazda AND do not use Passport Mazda. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of "good will" (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing.....pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. The have not made a connection with Corporate in over two weeks. Isn't that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality one of my daughter first "adult purchases" has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THEN SATISFACTORY and we purchased not ONE but TWO MAZDA'S ON THE SAME DAY!
Mazda North America Operations Inc is a US Car Dealer based in Washington, District Of Columbia. Mazda North America Operations Inc is located at 1025 Connecticut Ave NW, Washington, DC 20036, USA.
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